They always get me in super fast here! My dog is always ready to be picked up when they tell me. And he doesn't seem to mind going which is huge to me, it was the first groomer he's ever been to so I was nervous about him having a bad experience but he was just as happy when I picked him up as when I dropped him off, and when I took him back again he still wasn't distressed about going. They are carful and kind, they gave him back to me still a little damp because they said he really didn't like the blow dryer and I was so happy they did! I'd rather them be mindful of how my dog feels and not stress him out. If you are looking for a careful and caring dog groomer this is the place. But they only take cash so keep that in mine when you pick your dog up!